Shipping policy

Order Processing Time Every jar of Wholly Cow skincare is meticulously handcrafted and hand-poured in small batches in the UK to ensure absolute purity. Please allow 1 to 3 business days for your order to be processed, packed, and dispatched. Orders placed on weekends or public holidays will be processed on the next business day.

UK Domestic Shipping We offer the following shipping options within the UK:

  • Standard Shipping (2-4 Business Days): Calculated at checkout.

  • Express Shipping (1-2 Business Days): Calculated at checkout.

  • Free Standard Shipping: Available on all UK orders over £50.

International Shipping We proudly ship our ancestral skincare worldwide. International shipping rates and delivery times are calculated at checkout based on your exact location.

  • Standard International: Typically 7–14 business days.

  • Please note: International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the customer. Wholly Cow has no control over these charges and cannot predict what they may be.

The "Melt Warning" (Warm Weather Shipping) Because we refuse to use synthetic waxes, hardeners, or artificial stabilizers, our pure grass-fed tallow balms may soften or melt during transit in warm weather. This is completely natural and does not affect the quality, safety, or healing properties of the product.

If your balm arrives soft or melted, simply place it in the refrigerator for 1 to 2 hours until it solidifies.

Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update in the carrier’s system.

Lost, Stolen, or Damaged Packages We take great care in packaging your glass jars securely. If your package arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged item and packaging so we can make it right.

If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office. Wholly Cow is not responsible for lost or stolen packages once the carrier marks them as delivered.

Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping costs.